Order Processing Time

All orders are processed within 1-2 weeks.
During high-volume periods, processing times may be longer.
You will receive a confirmation email with tracking information once your order has shipped.

 

Shipping Rates 

Shipping charges are calculated at checkout based on location and order size.
Delivery delays may occur due to carrier issues.

 

Incorrect Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses.
Returned packages may require additional shipping fees.

 

Lost or Stolen Packages

Once a package is marked delivered, we are not responsible for lost or stolen items.
Please contact the carrier directly if your package is missing.

 

Damaged Items

If your order arrives damaged, contact us within 3 days of delivery.
Include photos of the damaged product and packaging.

 

Order Tracking

Tracking information will be emailed once your order ships.
Allow up to 24 hours for tracking updates.

 

Contact Us

For questions, contact: freeamericancarpenter@gmail.com